Zero-ticket tactics to overcome the challenges to implementing AI and automation to eliminate reactive IT.
Peer-tested insights to maintain visibility and control in the age of AI
Operationalizing DEX with a proven framework to accelerate employee productivity and business outcomes
Boston DEX Community User Group

Wayfair HQ - Boston, MA
Thursday, April 2, 2026
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About the Event
If you’re tired of fixing the same problems twice, you’re in the right place. This session brings together EUC leaders who need to reduce recurring incidents, manage change without disruption, and prove IT’s impact to the business.
Join Wayfair in Boston for Nexthink’s DEX Community User Group! Exchange real-world approaches with Nexthink customers and DEX experts for eliminating tickets through unified visibility, automation, and a personal IT agent for every employee. The day will wrap up with drinks, light bites, and great conversation at Lolita in Back Bay!
Why This Matters for Your Strategy:
Connect with peers, gain actionable insights, and join the conversation to help shape the zero tickets operating model. See you in Boston!